Refund & Cancellation Policy

We get that plans can change, and we’ll always do our best to help.

You can cancel your order up until 8:00 pm on Monday before your delivery.

To cancel, just email prepbythecottage@gmail.com and include your name and order number.

After this cut-off, refunds aren’t available as ingredients will have been ordered and preparation will already be underway.

Refunds are only considered in special circumstances, such as:

• You received an incorrect order
• Your meals arrived damaged or not up to standard
• We were unable to complete your order due to our mistake

If a refund is agreed, it will be returned to your original payment method. Please allow up to five working days for it to appear.

If you’re not home at the time of delivery and haven’t arranged a safe place, our driver may leave your order at your doorstep if suitable. This will always be at your own risk, and no compensation can be offered once the meals have been delivered.